FAQ

  • Can we meet before the booking?

    Yes! Unless you are not available, there will always be a meet and greet with you and your pets. We like to make sure everyone is comfortable and that the sitter will be a good fit for your pets.

  • What if I don't have pets?

    House sitting or drop in visits are available for anyone, whether you have pets or not.

  • You'll stay overnight?

    Absolutely! House sitting is meant for overnight care in your home.

  • Will you give my pets their medications?

    Yes, at the meet and greet we can go over what medications they need and how they take it.

  • What is the 'Extra Care' option I see?

    Extra Care is meant for pets that cannot be left alone for certain periods of time. Whether you work from home or they need frequent potty breaks. You can choose between two extra care options for house sitting, for boarding/daycare.

    The rates will be based on how long your pets can be left alone.

  • What is extended care?

    Extended care is applied when the end time of the booking exceeds the start time. (ex. Start 8am - End 7pm)

    3-6 hours will be charged 50% of the nightly rate.

    7+ hours will be charged the full nightly rate.

  • Should I leave instructions?

    Instructions are always best for anything more than regular feeding schedules. You can leave written instructions in your home, or add the inforamtion into the Walkies app before the first day of the booking. The more information we have the better care your pets/home receive!

  • Am I in or out of your service area?

    Any location that is 15 minutes or less from the sitters location is considered to be in the service area.

    Extra Care A & B House Sitting Options have a greater service area.

    Any services outside of the service area will have an additional fee ranging from $2-$20 based on distance.

    PS. No, we will not charge you for being 16 minutes away :)

  • When are Holiday Rates charged?

    Holiday Rates are charged for any bookings that include the following dates:

    President’s Day Weekend - Friday through Monday

    Memorial Day Weekend - Friday through Monday

    Fourth of July - July 2nd through July 6th

    Labor Day Weekend - Friday though Monday

    Thanksgiving - Wednesday through Monday

    Christmas to New Years - December 23rd - January 2nd

  • How and when do I pay?

    How: Payments can be made via Square (Debit/Credit Cards, Digital Wallet, Afterpay). You may also pay through Zelle/Venmo to avoid the service fee. You will receive an invoice via email or text.

    When: Your invoice must be paid no more than 48 hours after it has been sent to confirm your booking. If payment is not received, the sitter may accept other bookings. Bookings are not confirmed until the invoice is paid.

  • What if my plans change?

    Refunds/partial refunds are available. Please review the cancellation policies.

  • Can I tip my sitter?

    Tips are never expected but always appreciated! There is an option to add a tip when you pay your invoice at booking, or you can reach out to your sitter to tip them after the service is completed! A google review is also a wonderful way to “tip” us :)